Beginning January 1, 2019, all hospitals in the United States were required to make their chargemaster lists available to the public. In an aim for more transparent pricing, these lists contain all the procedures and resources in the hospital accompanied by their cost. Unfortunately, these lists do not allow patients to discern estimates for their care. Instead, chargemasters are long, complex, technical lists that are intended for computers to read rather than everyday people. Wellness Wallet seeks to change this. By harnessing the data from chargemaster lists, Wellness Wallet is an app designed to empower its users to comparison shop for hospital procedures. This first-of-its-kind service contains features to filter by insurance provider network, locations, doctors, and more.

The visual design of the app acknowledges the traditional appearance of the financial and medical industries. But, Wellness Wallet isn’t like other financial or medical apps. Instead, it utilizes a bold purple and modern typography to emphasize the innovation occurring behind the scenes. Still, user feedback showed confusing and time consuming experiences with insurance consistently created frustration and anger. To avoid these feelings, Wellness Wallet is built with clear, friendly, and simple design in mind.

Role

Visual Designer

Researcher

Skills

User Interviews

Usability Testing

UI Design

Team

Halle Garrett

Timeline

10 Weeks

HeroImageWellnessWallet.png

Wellness Wallet

The app for financial and physical health

UX Problem

Because it is difficult for patients to compare prices, market forces fail to constrain hospital charges.

— Ge Bai, Washington & Lee University

and Gerard Anderson, John Hopkins University

Problem

Despite the availability of hospital chargemaster lists and other services, many Americans still receive medical treatment without any idea what their bill will be afterwards.

Target Users

Ages 26+ with or without health insurance

How might we...

  • empower people to comparison shop for medical treatment?

  • use hospital chargemaster list data to create a solution?

  • create a service that has value for people with private insurance, government insurance, or no insurance at all?

  • give consideration to insurance networks and user preferences. such as distance and doctors?

Mobile App

NEWInsuranceInfo.png
Start.png

Log In to Sync Insurance Information

Link insurance information to give Wellness Wallet access to hospital networks, deductible information, and more

SideBar.png
Home_3.png

Home screen displays recent hospital searches and information overview

Home and Navigation

Search2.png
HospitalDetail.png
map2.png

Comparison Shop

Search

procedures

View

hospitals

and price

estimates for procedure

See reviews

from other

users

Add a hospital or procedure to your favorites

View on map to see the

best price near you

Contact info for each department 

SavedProcedures.png
SavedHospitals.png
Account.png

Save Items and View Insurance

Access

saved hospitals and procedures

View details about dependents

Personas

PTA President Penny
Stay at home mom
Private Insurance from husband

Ideal Features

- Connect to insurance provider to see

  each family member’s deductible

- Reviews of hospitals

Pain Points

- Lack of price transparency

- Waiting on hold with insurance

  company

jonathan-borba-n1B6ftPB5Eg-unsplash.jpg
toa-heftiba-0rlfiRSdVzU-unsplash.jpg
Freelance Francisco
Freelance Illustrator
Uninsured (paying out of pocket)

Ideal Features

- Cost estimates for cash prices

- Needs information quickly accessible

- Easy way to see quality of facility

Pain Points

- Unexpected medical emergencies

- Lack of information about prices

john-mark-smith-NtcFtzgxdYQ-unsplash.jpg
Lieutenant Larry
Retired U.S. Army
VA Healthy

Ideal Features

- Map to see who’s closest

- Filter by VA Health Network

- Accessibility features (text size)

Pain Points

- Waiting on hold with VA

- Dealing with technology he doesn’t

   understand

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