Beginning January 1, 2019, all hospitals in the United States were required to make their chargemaster lists available to the public. In an aim for more transparent pricing, these lists contain all the procedures and resources in the hospital accompanied by their cost. Unfortunately, these lists do not allow patients to discern estimates for their care. Instead, chargemasters are long, complex, technical lists that are intended for computers to read rather than everyday people. Wellness Wallet seeks to change this. By harnessing the data from chargemaster lists, Wellness Wallet is an app designed to empower its users to comparison shop for hospital procedures. This first-of-its-kind service contains features to filter by insurance provider network, locations, doctors, and more.
The visual design of the app acknowledges the traditional appearance of the financial and medical industries. But, Wellness Wallet isn’t like other financial or medical apps. Instead, it utilizes a bold purple and modern typography to emphasize the innovation occurring behind the scenes. Still, user feedback showed confusing and time consuming experiences with insurance consistently created frustration and anger. To avoid these feelings, Wellness Wallet is built with clear, friendly, and simple design in mind.
The app for financial and physical health
Because it is difficult for patients to compare prices, market forces fail to constrain hospital charges.
— Ge Bai, Washington & Lee University
and Gerard Anderson, John Hopkins University
Despite the availability of hospital chargemaster lists and other services, many Americans still receive medical treatment without any idea what their bill will be afterwards.
Ages 26+ with or without health insurance
How might we...
empower people to comparison shop for medical treatment?
use hospital chargemaster list data to create a solution?
create a service that has value for people with private insurance, government insurance, or no insurance at all?
give consideration to insurance networks and user preferences. such as distance and doctors?
Log In to Sync Insurance Information
Link insurance information to give Wellness Wallet access to hospital networks, deductible information, and more
Home screen displays recent hospital searches and information overview
Home and Navigation
estimates for procedure
Add a hospital or procedure to your favorites
View on map to see the
best price near you
Contact info for each department
Save Items and View Insurance
saved hospitals and procedures
View details about dependents
PTA President Penny
Stay at home mom
Private Insurance from husband
- Connect to insurance provider to see
each family member’s deductible
- Reviews of hospitals
- Lack of price transparency
- Waiting on hold with insurance
Uninsured (paying out of pocket)
- Cost estimates for cash prices
- Needs information quickly accessible
- Easy way to see quality of facility
- Unexpected medical emergencies
- Lack of information about prices
Retired U.S. Army
- Map to see who’s closest
- Filter by VA Health Network
- Accessibility features (text size)
- Waiting on hold with VA
- Dealing with technology he doesn’t